Before Your Appointment
To update your demographics or insurance information, please contact the front office before your appointment.
All telehealth appointments take place on Doxy.me, a video calling software.
Here are a few tips for the best experience; for your Telehealth visit:
- Join from your desktop computer or laptop. When using your cell phone, you may experience connection issues.
- Connect your computer or cell phone to a reliable and stable Internet connection. Avoid public wifi.
- Make sure you are in a quiet space. Avoid having your visit from your car, airport, or other noisy environment.
- Make sure your space is somewhere you will not be disturbed or disrupted. Turn off notifications or alerts on your phone and computer.
- Join the session 5-10 minutes before your appointment. This will allow you the time to check your microphone, speaker, and camera settings.
If you run into any issues, please contact the clinic as soon as possible for assistance.
Troubleshooting
Login Support
Quickstart Guide
Full doxy.me Guide
Technical Guide
Allowing Access to Camera & Microphone
Unable to Hear Provider
Unable to See Provider
How To: Improve Poor Video Quality
How To: Improve Poor Audio Quality
Mobile Phone Audio & Video Disruptions
Checking if doxy.me is Down
Unfreeze Frozen Video
If you are still having issues with gaining access to your telehealth appointments, please reach out to us and someone will assist.

